STORE POLICY
Everything You Need to Know
At BIANCA GIA JEWELS, we are committed to ensuring that your shopping experience will be easy and enjoyable. We work hard to provide exceptional customer service, so if you have any questions or requests, please talk to us.
OUR SHIPPING POLICY
How It Works
Ready to dispatch in 7 business days Delivery in 10-15 days.
Free standard delivery will only be offered when a customer buys amount over a 150 US$
we can ship to international destinations for orders placed online.
Customers outside of the U.S. (including U.S. territories) who wish to purchase our products or parts will need to contact us directly us.
​
RETURNS
A Few Short Steps
If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. If you've changed your mind and want to return it, you can ask the seller if they'll accept a return.
You can return any item within 15 days, including sale items or items purchased with promotional discounts. Your 15 days start from the date on your receipt.
Items must be unworn and in their original condition.
Items must be returned with a valid dispatch note (online purchases) or a valid receipt/proof
WARRANTY DISCLAIMER
Essential Information
Every one of our Jewellery designs is created in-house with craftsmanship, classic & essential qualities in mind.
Our policy is to repair, restore, and then replace.
All our Product is produced by 925 sterling silver, with 14K Gold plated, or Rose Gold Plated or Rhodium over Platinum.
All our Product are Free Nickel.
Our Stander Plated is Flash Plated with E-plating. Our jewellery has a 6-month warranty from the date purchased that covers manufacturing defects and faults. This warranty does not cover general wear and tear, modifications or engraving & damages to your jewellery. ie - improper care or failure to follow our care instructions provided.
We strongly recommend that our gold-plated items are not engraved as this process will damage the layers of plating.
Please note manufacturing defects and faults do not include:
General wear and tear resulting in (but not limited to); rings that have become misshaped, surface scratches, broken chains, plating that has worn off, chipped gemstones, loss of charms and improper storage.
For all warranty enquiries, please contact us at sales@biancagia.com with the details and your order number.
How do I track my order?
Your Data is Secure
After Pick up your Packet Track your shipment with the help of a unique AWB No. allotted to your package. To check courier status, just type in your reference number and find out where your package has reached. With DHL or UPS, courier tracking becomes as easy it can get
Returns Policy. Terms And Conditions. Returns. CUSTOMS, DUTIES & TAXES. Canceling. Repairs. Lifetime Loyalty Discount.
- Fashion Fine Jewelry, - Wholesale and Retail Jewelry, - New and Trendy Fine Jewelry
-
Silver manufacturer.
-
Silver manufacturer
-
E-com gift box store
-
Artisan-made jewelry online store
-
jewelry design portfolio
-
silver acupuncture needle manufacturer